• Final Sale: All purchases are considered final sale and are not eligible for returns, exchanges, or refunds unless explicitly stated in this policy.
• Exceptions: Returns, exchanges, or refunds will only be considered in the following cases:
  • Verified manufacturing defects.
  • Events or services canceled by Be Awegood Sdn Bhd.

• It must have a verified manufacturing defect.
• The item must be in its original condition, unused, unworn, with tags attached, and in its original packaging.
• Claims must be submitted within 3 days of receiving the item, along with proof of purchase (e.g., Order ID or receipt).

• To report damages, defects, or incorrect items, contact hello@beawegood.com with the following:
  • A description of the issue.
  • Clear photos of the item and the defect.
  • Your Order ID or proof of purchase.

• If the claim is approved, we will exchange the defective item for the same item, subject to availability.
• If a replacement is unavailable, a refund may be offered at our discretion.

• If a defect is verified, Be Awegood Sdn Bhd will cover the return shipping costs.

Section 2: Voucher & Ticket

• Voucher and ticket are non-refundable, except when the event or service is canceled by Be Awegood Sdn Bhd.
• Refund requests for canceled events must be submitted with proof of purchase and within the specified timeframe.

Section 3: Refunds

1. Verified manufacturing defects for merchandise where a replacement is unavailable.
2. Events or services canceled by Be Awegood Sdn Bhd.

• Approved refunds will be processed to the original payment method within 15 business days.
• Be Awegood Sdn Bhd is not liable for delays caused by your bank or payment processor.
• If you do not receive your refund within 20 business days, contact us at hello@beawegood.com with your refund confirmation details for further assistance.

Important Notes

1. Change of Mind: Returns, exchanges, or refunds are not permitted for reasons such as change of mind, size, color, or quantity.
2. Timely Reporting: All claims must be submitted within the specified timelines. Claims received after the deadline may not be accepted.
3. Inspection Rights: Be Awegood Sdn Bhd reserves the right to inspect all returned items and validate claims before issuing exchanges or refunds.